Our Commitment
World Class Manufacturing and Quality Control
For over 30 years, Extron has been a recognized leader in high-tech electronic manufacturing. We are committed to providing a superior product with world-class support. In order to exceed the expectations of our customers, we have made significant investments in the construction of our own world-class engineering and manufacturing facilities.
We maintain complete control of the manufacturing and component procurement process which enables us to ensure on-time delivery and adjust production capacity quickly. We have two advanced printed circuit board assembly plants with the latest in robotic pick and place systems for fast, high-volume production. With over 600,000 square feet of dedicated manufacturing facilities, we are able to quickly and effectively deliver quality products to markets worldwide.
When it comes to designing and manufacturing world-class AV solutions, we spare no expense to get it right. With our end-to-end supply chain management, state-of-the-art manufacturing processes, inspection technology, and testing platforms, as well as our closed loop quality management process, we can ensure our products meet the highest possible quality and performance standards for our customers.
Product Compliance Testing
Placing the customer first is at the core of our product testing efforts. We refuse to introduce a new product until we can ensure that it meets or exceeds the published specifications and fully complies with all applicable industry standards. Rather than rely on third-party testing, we have built our own accredited testing facilities, with advanced in-house labs and multiple testing chambers. This significant investment in time, materials, and personnel enables us to globally offer products with a reputation for high quality and customer satisfaction.
Our state-of-the-art compliance labs enable Extron engineers and technicians to perform extensive product testing against a full range of international compliance codes and government standards. Products are tested for heat generation, fire resistance, EMI/RFI susceptibility and emissions, MTBF – Mean Time Between Failure, and efficient use of energy, among other AV industry requirements.
Our own internal standards of quality, along with multiple accreditations for international standards, allow Extron to continually provide reliable products to customers worldwide. We employ a thorough, objective testing methodology, from planning to execution to analysis. Our in-house labs enable faster engineering cycles without sacrificing the quality for which Extron is known. These factors taken together ensure that we are providing reliable, high performance products that meet or exceed globally-recognized standards to customers around the world.
FCC Certified
UL Certified
CE Certified
RoHS Compliant
ENERGY STAR Qualified
Extron’s Commitment to Support
Extron was built on the core value of professional integrity with the ultimate goal of complete customer satisfaction. This commitment, reflected in our three guiding principles of Service, Support, and Solutions, evolved into the Extron S3 corporate philosophy:
Service
To provide the best customer experience possible. Our friendly and knowledgeable support team is always ready to assist with product or application questions, technical support, and system design advice. You can be confident that this highly trained team will provide you with any resources needed to support you and help simplify the task of system integration.
Support
To help our customers keep pace with the latest technology and product developments through training and education. Extron places a high priority on the value of educating our customers, not just selling a product. We present a wide variety of training and educational programs throughout the world each year to broaden your AV knowledge and help you keep pace with new technologies and product developments.
Solutions
To engineer and manufacture products that provide the highest level of performance, dependability, and value. No solution is complete without the right product. Our wide selection of innovative product solutions meets the needs of any application. Each product is engineered to provide the performance, dependability, and value that you can rely on to meet your highest expectations.
Commitment to the Environment
We are committed to designing products and programs that save energy and resources. For example, we make it easy for customers to manage their AV systems for maximum efficiency with IP Link® controller processors and GlobalViewer® software. We also have the pro AV industry’s first complete family of ENERGY STAR® qualified amplifiers and highly efficient Level V desktop power supplies for low power consumption and reduced operating costs. We offer efficient, right-sized integrated Mini Power Amplifiers and high performance matrix switchers that consume half the energy of similar models from other manufacturers.
Extron offers several programs to help people responsibly dispose of used products, including the Extron Power Supply Trade-In Program, and the Product Recycling Program, that enables US customers to return Extron products to us for responsible recycling.
Learn more about Extron’s environmental efforts and policies
REACH Compliant
REACH - Registration, Evaluation, and Authorization of Chemicals addresses the production and use of chemical substances, and their potential impacts on both human health and the environment.
Extron Recycling Program
Extron customers and end-users in the United States can send their Extron products directly to Extron for responsible processing and recycling.
WEEE Compliant
WEEE - Waste Electrical and Electronic Equipment Directive is a European directive that imposes responsibilities for the disposal of electronic waste and recovery and recycling of electronic equipment on the manufacturer.
RoHS Compliant
The RoHS Directive - Reduction of Hazardous Substances effectively prohibits the use of lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBB’s), polybrominated diphenyl ethers (PBDE’s) and polybrominated biphenyl oxides (PBDO’s) in all electrical and electronic equipment.
ENERGY STAR Qualified
Earning the ENERGY STAR means products meet strict energy efficiency guidelines set by the US Environmental Protection Agency. ENERGY STAR certified products provide all the functionality as standard products but use less energy, reducing their impact on the environment.
Extron Satisfaction Guarantee
As a leading manufacturer in the AV industry, we are committed to engineering and manufacturing our products to the highest standards of quality, performance, and value. From our advanced product design, manufacturing and quality control procedures to our friendly and knowledgeable support teams, our commitment to satisfy you is paramount. In every interaction with Extron, you can be confident you will receive our S3 commitment to Service, Support, and Solutions. For over 33 years, our objective has been to ensure that every customer is completely satisfied with every purchase.
To underscore this commitment, we offer our Satisfaction Guarantee. This means we will work diligently to resolve any issue you have with your purchase until you are completely satisfied. Extron employees are prepared to do whatever it takes to make certain that the entire process of doing business with us is a positive and professionally rewarding experience for you.
I’m so confident in our ability to deliver on this pledge that I back it personally. If you are not satisfied with any part of your transaction with Extron, I want to know. Please contact me at chairman@extron.com. I will personally address any unresolved customer issue. We greatly appreciate your business. It is our intent to keep you as a customer for life.
Andrew C. Edwards
Chairman of the Board
Global Support
With offices around the globe, Extron is able to provide dedicated, full-service support to customers worldwide. Extron’s global presence means that we are here for you, wherever you are.
View Extron Worldwide Office Locations
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