VoIP
Voice over IP
DMP Plus Series V models include up to eight VoIP lines, with wideband codec support, that can be configured as individual extensions or with multiple call appearance channels to support local conferencing applications. Compatible with select VoIP systems, these models can be used for a single VoIP line or as a VoIP farm for up to eight rooms.
Network-specific VoIP configuration such as call server registration, Virtual LAN (VLAN) provisioning, Quality of Service (QoS), and traversal of Network Address Translation (NAT) is managed through a dedicated VoIP configuration webpage, where SIP transaction log and advanced diagnostic tools are also available. This segregation of VoIP configuration allows IT and network administrators to effectively manage the VoIP aspect of
Features
Up to eight VoIP lines that can support generic Session Initiation Protocol - SIP 2.0 connectivity per RFC 3261
The DMP Plus Series V models are compatible with select VoIP systems* and can be used for a single VoIP line or as a VoIP farm for up to eight rooms.
- VoIP configuration via onboard web page separates AV and IT workflows
- Flexible local conference calling with Extron exclusive independent audio processing and control per call - level, mute, hold, and hang-up per caller
- Onboard SIP logging eliminates the need for network capture software
- Supports standard and wideband codecs, with selectable priority
- Quality of Service – QoS support for Layer 2 and Layer 3
- Transport Layer Security – TLS and Secure Real-Time Transport Protocol – SRTP ensures industry standard call security
- NAT Traversal supported via STUN, TURN, and ICE simplifies integration across challenging network topologies
- VLAN support via 802.11Q Tags
* Refer to the Compatibility tab for supported systems.
It is important to note that specific systems have been tested and their compatibility noted below. While systems that meet Session Initiation Protocol RFC 3261 – SIP 2.0 requirements may operate without problems, Extron can only provide support for the systems below.
Extron Compatible Partner VoIP Systems
An Extron Compatible Partner VoIP system has been extensively tested and documented in coordination with the solution partner.
Manufacturer | Model | Software Versions |
Aura®
Session Manager Requires Firmware 1.08.0002 or higher |
7.1, 8.1, 10.1 | |
IP Office™
Server Edition / 500 V2 Requires Firmware 1.08.0002 or higher |
10.1, 11.0, 11.1 | |
GoToConnect
Cloud-Based VoIP (formerly Jive) Requires Firmware 1.08.0002 or higher |
- |
Extron Certified POTS Adapters
An Extron Certified POTS adapters has been extensively tested and documented internally.
Manufacturer | Model | Software Versions |
Patton | SN4112/JO/EUI
POTS adapters with 2 FXO Ports |
R6.11 |
Extron Certified VoIP Systems
An Extron Certified VoIP system has been extensively tested and documented internally.
Manufacturer | Model | Software Versions |
Cisco | CUCM
Unified Communications Manager |
10.0, 10.5, 11.0, 11.5, 12.0, 12.5 |
Interactive Intelligence | PBX | CIC 2017 R1 |
RingCentral | RingCentral Cloud Phone
Cloud-Based VoIP Requires Firmware 1.08.0002 or higher |
- |
ShoreTel | Connect ONSITE | 13 - 15 |
Vonage | Cloud-Based VoIP Requires Firmware 1.08.0005 or higher | - |
Zoom | Cloud-Based VoIP Requires Firmware 1.08.0005 or higher | - |
Extron Compatible VoIP Systems
An Extron VoIP Compatible system has been informally tested by Extron or third parties.
Manufacturer | Model | Software Versions |
AudioCodes | Mediant 800 MSBR | - |
Digium | Asterisk | 11.0 - 13.7 |
Evolve IP | Cloud Communications
Cloud-Based VoIP Requires Firmware 1.08.0002 or higher |
- |
Mitel | Mivoice Office 250 | - |
Mitel | Virtual MCD | - |
PanTerra | Unified Communications
Cloud-Based VoIP Requires Firmware 1.08.0002 or higher |
- |
Sonus | SBC 1000 | - |
VoIP.ms | Cloud-Based VoIP Requires Firmware 1.08.0002 or higher | - |
Notes:
The Extron DMP Plus Series V models function as generic SIP 2.0 devices (RFC 3261)
As a generic device, it supports the following features:
- Outbound Calls
- Inbound Calls
- In call DTMF - In-band and out-of-band
- Call Hold
- Auto Answer
- Early Offer, Early Media, or Early Media Timing
- SDP or media is included in Invite Message
- Delayed Offer
- Invite Message that does not include SDP or Media
- Examples: Call Park, Presence Status, or Instant Messaging, etc.
Please refer to Section 5 (Avaya) or Section 2 (all others) of your call server's VoIP Configuration Guide, available under the Downloads tab, for specific details.
VoIP Specifications
SIP - Session Initiation Protocol | |
SIP Version | RFC 3261 (SIP 2.0) |
Lines per Unit | Up to eight lines, supports local conferencing |
Call Server Redundancy | Primary and Secondary |
Audio Codecs Supported | G.711u (PCM u)
G.711a (PCM a) G.722 G.722.1 24/32 G.722.1c 24/32/48 G.726 16/24/32/40 G.726 AAL-2 16/24/32/40 G.729A |
DTMF Signaling per Line
Dual Tone Multi Frequency |
In-band
Out-of-band - SIP INFO Out-of-band - SIP INFO Relay Out-of-band - RFC 2833 |
Transaction Log | SIP transactions viewable in VoIP configuration webpage. Exports in text file format. |
Network (Global Settings) | |
VoIP Network Interface | LAN 1 (default) or LAN 2
Configurable via VoIP configuration webpage |
VLAN Tagging | Single VLAN on LAN 1 or LAN 2 using 802.11Q protocol |
LLDP-MED
Link Layer Discovery Protocol Media Endpoint Discovery |
VLAN ID
Layer 2 and Layer 3 QoS tags Civic Location (Unit Locations) Inventory |
QoS Supported
Quality of Service |
DSCP - Layer 3
TOS/PCP - Layer 2 |
NAT Traversal
Network Address Translator Traversal |
STUN - Session Traversal Utilities for NAT
TURN - Traversal Using Relays around NAT ICE - Interactive Connectivity Establishment |
TLS
Transport Layer Security |
Accepts PEM formatted certificates
|
SRTP
Secure Real-Time Transport Protocol |
AES CTR encryption
Advanced Encryption Standard |
RTP Port Range
Real-time Transport Protocol |
50000 - 50999
For more details, refer to the Extron VoIP Configuration Guides |
Frequently Asked Questions
As a generic device, it supports the following features:
- Outbound Calls
- Inbound Calls
- In call DTMF - In-band and out-of-band
- Call Hold
- Auto Answer
- Early Offer, Early Media, or Early Media Timing
- SDP or media is included in Invite Message
- Delayed Offer
- Invite Message that does not include SDP or Media
The VoIP interface does not support advanced call service features
- Examples: Call Park, Presence Status, or Instant Messaging, etc.
Please refer to Section 2 of your call server's VoIP Configuration Guide, available under the Downloads tab, for specific details.
LAN 1 and LAN 2 on the DMP both have the same capabilities for connecting, configuring, and controlling the hardware.
If the call manager intends to register the DMP Plus VoIP interface and the control system reside on the same IP subnet,
only a single LAN connection is needed.
For best performance, it is recommended that LAN 1 be used to for VoIP traffic.
- G.711u
- G.711a
- G.722
- G.722.1 24/32
- G.722.1c 24/32/48
- G.726 16/24/32/40
- G.726aal2 16/24/32/40
- G.729A
- Call server proxy address
- Port number for the proxy address
Default unencrypted is 5060, or 5061 for encrypted - Extension number (User ID)
- Optional
- Authorization Name (Auth Name)
- Password
- An extension or phone number
- Transmit / Receive audio stream (RTP)
- A Line needs at least one Appearance
- For each remote caller on a line beyond the first caller, an additional appearance is required
The Extron DMP Plus Series V models support up to eight lines per unit or eight appearances per line, as long as the call server supports multiple appearances on one line.
Please refer to the appropriate VoIP Configuration Guide, located on the Downloads tab above.
Extron supports numeric dialing (E.164) and alpha-numeric dialing.
Example:
Numeric dialing: 1234@callserver.local
Alpha-numeric dialing: john.smith1234@callserver.local
- Examples: Call Park, Presence Status, or Instant Messaging, etc.
Yes, Extron supports various modes of TLS encryption through the use of PEM formatted certificates.
Features include:- Self-generated certificates and keys
- Auto signing of certificates
- Support for Certificate Authority (CA)
When TLS is used only Line 1 can be used on the DMP Plus VoIP Interface
- VLAN ID
- Layer 2 and Layer 3 QoS tags
- Civic Location (unit locations)
- Inventory
- STUN
- TURN
- ICE
- In-band
- Out-of-band - SIP INFO
- Out-of-band - SIP INFO Relay
- Out-of-band - RFC 2833
Extron default RTP port range is from 50000 to 50999.
This range can be adjusted, if required, via the VoIP configuration webpage. For more details, refer to the Extron VoIP Configuration Guides.
Yes, Extron does support 802.1x port-based Network Access Control on the DMP Plus Series VoIP interface.
802.1X Authentication requires firmware 1.08.0002 or higher and Extron ToolBelt Software.
VoIP Worksheet
File Name | Sheet Version | Size | Format |
Worksheet
Fillable Form |
1.1 | 240 KB |
POTS Configuration Guides
Manufacturer | Model | Guide Version | Size | Format |
Patton | SN4112/JO/EUI | 1.0.0 | 1.4 MB |
VoIP Configuration Guides
Manufacturer | Model | Guide Version | Size | Format |
Aura®
Session Manager Requires Firmware 1.08.0002 or higher |
1.6 | 3.5 MB | ||
IP Office™
Server Edition / 500 V2 Requires Firmware 1.08.0002 or higher |
1.6 | 3.3 MB | ||
GoToConnect
Cloud-Based VoIP (formerly Jive) |
1.3.1 | 0.67 MB | ||
Cisco | CUCM
Unified Communications Manager |
1.3.1 | 0.85 MB | |
Interactive Intelligence | PBX | 1.3.1 | 1.1 MB | |
RingCentral | RingCentral Cloud Phone
Cloud-Based VoIP Requires Firmware 1.08.0002 or higher |
1.3.1 | 0.67 MB | |
ShoreTel | Connect ONSITE | 1.3.1 | 1.0 MB | |
Vonage | Vonage
Cloud-Based VoIP Requires Firmware 1.08.0005 or higher |
1.3.1 | 0.8 MB | |
Zoom | Zoom
Cloud-Based VoIP Requires Firmware 1.08.0005 or higher |
1.3.1 | 0.7 MB |